Civic Interpreter Service

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Stuck at Home? No time to visit us? Need help communicating with a local gevernment office? Call the NIC on Trio-Phone at 052-581-6112

Why not make use of our Trio-Phone system? Trio-Phone makes a 3-way call possible.

If you need to ask a question to a civic service, such as a ward office, health center, or a tax office,  but can’t speak Japanese then call our Trio-Phone service and we’ll arrange a 3-way call between you, the service, and a NIC interpreter.

The Trio-Phone Service is available as below;

  • English: Tue. – Sun. 9:00 -19:00
  • Portuguese and Spanish: Tue. – Sun. 10:00-12:00, 13:00 – 17:00
  • Chinese: Tue. – Fri. 13:00 – 17:00, Sat. & Sun. 10:00-12:00, 13:00 – 17:00
  • Korean & Filipino: Thu., Sat. & Sun. 13:00 – 17:00
  • Vietnamese: Wed. & Sun. 13:00 – 17:00
  • Nepali: Wed. 13:00 – 17:00

You can call the NIC Trio-Phone at 052-581-6112


Example Situation: Mrs A is at home with a 6-month old baby. Mrs. A has a few questions she would like to ask her local municipal health center (Kita Ward Hoken Center) about the baby’s health check-up. It is a little difficult for Mrs. A to make to the health center in person, and she is not confident talking in Japanese on phone. Mrs. A calls the Nagoya International Center’s special Tori-hon phone line, explains her situation, the Nagoya International Center calls the Kita Ward Hoken Center and sets up the 3-way call, allowing the health center staff to simultaneously join the conversation with Mrs. A and the NIC interpreter. Mrs. A can now speak to the health center’s staff through NIC’s interpreter and get her questions answered in her native language.

To learn more about the Nagoya International Center,
please watch our video.

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