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If you think you may have contracted COVID-19 - How to arrange a medical consultation and examination if you have symptoms such as fever / What happens when a patient is diagnosed with COVID-19?

2020.11.14

■If you think you may have contracted COVID-19 - How to arrange a medical consultation and examination if you have symptoms such as fever
感染の心配があるとき 発熱等の症状がある場合の相談・受診方法

If you have symptoms such as a fever, and are worried, first, please consult your regular doctor or local clinic by phone. Please do not go directly to the clinic without consulting staff in advance. If it is possible to be examined and be tested there, follow the directions of staff on how to do so.
If an examination and test is not possible at your regular or local medical facility, you will be referred to a facility where patients with symptoms such as fever can be examined and tested.
If you do not have a regular doctor or are unsure which medical clinic to consult, please contact the Examination and Consultation Center.
The Examination and Consultation Center staff will direct you to a medical facility where patients with symptoms such as fever can be examined and tested.


■Examination and Consultation Center (Call Center) (Jushin / Sōdan Sentā / 受診・相談センター)

Contact the Examination and Consultation Center for the following:

・Consultations on examinations for those with symptoms such as fever

If you are unsure whether to have an examination, unsure which medical facility to receive an examination at, etc.

・General consultations

COVID-19 symptoms, testing, ways to prevent infection, ways to disinfect, etc.

・Consultations on the COVID-19 Contact-Confirming Application (COCOA)

If you receive confirmation that you have come into contact with someone who has tested positive for COVID-19 infection

Service hours: 24 hours
Phone: 052-249-3703 (Japanese)
E-mail: nagoya_jyushinsoudan@medi-staffsup.com (Japanese)
Fax: 052-265-2349 (Japanese)


★Please note that service will be in Japanese. For assistance in other languages, use Nagoya International Center's Trio-Phone Civic Interpreter Service . Please click the link for languages supported and available times.

■Health Centers (Hoken sentā / 保健センター)

If you have tested positive for COVID-19, or have been in close contact with a person who has tested positive, etc., please consult the health center in the ward in which you reside.
Service hours: Weekdays 9:00 - 17:30 (closed national holidays, 29 Dec. to 3 Jan.)


★Please note that phone service will be in Japanese. For assistance in other languages, use Nagoya International Center's Trio-Phone Civic Interpreter Service .



Health Center

Phone

Health Center

Phone

Chikusa

052-753-1982

Atsuta

052-683-9683

Higashi

052-934-1218

Nakagawa

052-363-4463

Kita

052-917-6552

Minato

052-651-6537

Nishi

052-523-4618

Minami

052-614-2814

Nakamura

052-481-2295

Moriyama

052-796-4623

Naka

052-265-2262

Midori

052-891-3623

Showa

052-735-3964

Meito

052-778-3114

Mizuho

052-837-3264

Tempaku

052-807-3917




■What happens when a patient is diagnosed with COVID-19?
新型コロナウイルス感染症患者が発生した場合の対応

When a patient (kansensha / 感染者) is diagnosed as being infected with COVID-19, staff at the health center (hoken senta / 保健センター) in each ward investigate the patient's movements during the 14 days prior to the onset of infection in an effort to determine the source of infection.


In addition, in order to prevent the spread of infection, the patient's movements over the 2 days prior to the onset of infection are confirmed, and, once contacts / subjects for health monitoring (kenkō kansatsu sha / 健康観察者) have been identified (people who have been face to face within arm's reach [roughly 2 meters] of the infected individual for several minutes or longer, etc.), the contacts are asked to refrain from going out for any non-essential, non-urgent matters during the 14-day health monitoring period (kenkō kansatsu kikan / 健康観察期間), and health center staff phone contacts regularly to confirm their condition.



Points to observe when undergoing health monitoring at home

  • Use separate rooms
  • Limit responsibility for care of the subject to one person where possible
  • Wear a mask
  • Wash your hands frequently
  • Ventilate the patient's room and other rooms regularly


If a contact reports any symptoms indicating possible infection, a PCR test is promptly carried out, and, if the result is positive (yōsei / 陽性), the patient is admitted to hospital.


If a monitored contact does not develop symptoms within 14 days, the monitoring ends.



★Nagoya International Center's Trio-Phone Civic Interpreter Service

If you need to consult a government office, such as a ward office, municipal health center, or a tax office, but can't speak Japanese, then call our Trio-Phone service and we'll arrange a 3-way call between you, the service, and a NIC interpreter.

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